Shipping and Returns
- Click on your shopping cart at any time to find out how much each shipping option is to your address for the content of your cart.
- Returned packages due to incorrect shipping address can be sent again with additional shipping fee.
Shipping to Canada
- Free curb side pick up (choose PICK UP option on checkout page)
- Free shipping on orders over $75 befores taxes and discounts
- Urgent Orders (Monday-Friday): Choose Mile1 shipping service at checkout
- Same day delivery for orders placed before 1pm
- Next Day Delivery for orders placed after 1pm
Shipping to USA
- Free shipping on orders over $90 to the Lower 48 States before taxes and discounts
Shipping - International
- Orders using shipping methods with no tracking are not insured and cannot be replaced if lost
- Canada Post Tracked US Packet may take up to 3 weeks to deliver. For faster delivery, choose from one of the express services at checkout.
Returns & Cancellations
- Orders may be canceled prior to shipment by making a cancellation request via email.
- We do NOT accept returns on opened products.
- Items damaged in shipping can be exchanged for the same item only.
- Refused delivery or if an unopened package is returned:
- Refund option: Refund issued after the package has been received by us, less any shipping charges.
- Re-shipment option: Package will re-ship after shipping fee for re-shipment is paid in full. Shipping charges will apply even if original package qualified for free shipping.
- Shipping charges are not refundable unless we made an error in your shipping.
- Customs fee and import duty are the sole responsible of the receiver.
- Unopened and unused products can be exchanged for credit equivalent to the original purchase price within 14 days of purchase date.
- Classes fees are not refundable or deferrable.